Shipping policy

Thank you very much for your purchase and your support! Here is everything you need to know about our shipping policy:

Shipping methods

All orders are sent by post, with the option for those who wish to collect their order in person from the atelier, located in Pantin, just outside Paris. If you prefer this option, please contact us directly via Instagram to arrange the pick-up.

Delivery area

We ship worldwide.

Shipping times

To avoid overstock, we make each product to order. A 14-day production period is required for this step, allowing us to ensure the best possible garment. Once the piece is finished, it is either sent by post or collected directly from the atelier.

Order tracking

A tracking number will be provided when your order is shipped. This will allow you to follow its journey until delivery.

Delivery times

Once your piece has been produced, delivery takes between 2 and 4 days within France. For international orders, delivery can take between 3 and 15 days depending on the destination country.

Orders shipped outside the European Union may be subject to customs duties. These fees are the responsibility of the buyer and must be paid directly to the carrier when the parcel arrives.

Customer service

If you have not received your order within the expected timeframe, or if you have any questions regarding your delivery, please contact us at info@sekiartisanal.com. We will do our best to resolve the issue quickly.

Thank you for your trust! We look forward to providing you with quality garments.